Comments on: HP Photosmart Pro B9180 “All Print Heads are missing…”

By: Anonymous

Anonymous — Thu, 30 Jun 2011 18:40:00 +0000

This is very serious problem. You have replaced your printer but same problem occur. I think you should go to HP service center and tell them to resolve your problem.

By: Angela

Angela — Tue, 15 Jun 2010 16:09:24 +0000

I’ve got this problem but only since upgrading to 10.6 I posted on the HP Forums, they were helpful but I got nowhere.
http://tinyurl.com/394v9gc

There is nothing wrong with the printheads, it prints beautifully. I can’t believe 10.6 came out in August 2009 and HP still haven’t sorted this problem. This printer is sold as a ‘Professional’ printer. Lots of print studios use Mac’s. HP need to sort this out.

By: Kevin Lee

Kevin Lee — Thu, 13 May 2010 04:48:15 +0000

Very frustrating. Apple should be concerned as well. I’m migrating back to Apple after four or five years on PCs. The HP 9180 worked perfectly most of the time with my PCs. But now, on top of all the other issues one has to deal with in the move to Mac – SERIOUS problems get the MacBook Pro and 27″ IMac to play nice with the printer. Ironic, I bought the Macs because of the beautiful display and the idea of working with my photos on this great equipment. Really, really starting to question the wisdom of my decision to go to Apple and stay loyal to HP for many years. FWIW I just downloaded Apple’s drivers today (5/12/10) and the bug is still there.

By: Alan

Alan — Tue, 15 Sep 2009 23:20:46 +0000

Mine started saying that the yellow/magenta needed replacement. Eventually after a while the printer would not print. I ordered a new set of print heads at a cost of over $200. HP has dates printed on the outside of the boxes. Past those dates, they will not work, brand new in the box. Installed they will not work. It says printheads need to be replaced. So I had to send the printheads back. I did get a refund, but now I don’t have this printer until I reorder. Watch those dates!! I’m not certain that this is the problem, but I had the printer looked at and that is what the technician diagnosed. Never, ever will I purchase another HP anything, period. I have a z3100ps gp also. No support after warranty is done. Any questions after that cost you over $30 if you want help. That was just checking to see what type of canvas was best to use in it and how to protect the prints they wanted that for. I have a little Epson R200 that has been pumping out prints when I ask it too for over 5 years now. Just feed it ink and it prints. They may use more ink, but at least they work without any nasty surprises.

By: Joe

Joe — Sun, 28 Jun 2009 04:43:58 +0000

No, this just seems to be the way HP is going to leave it. While purely cosmetic, this is annoys everyone who uses the printer and is pushing our office back towards Epson for our next 13×19 inkjet printer.

By: Rich

Rich — Sat, 27 Jun 2009 03:05:20 +0000

I’m having the same problem with cartridges reading missing or damaged. Did you ever figure this out?

By: Paul

Paul — Sat, 06 Jun 2009 21:16:03 +0000

I’ve just installed a completely new set of HP ink cartridges on my B9810 and get the error message that all of them are missing or damaged, on an Intel running 10.5.6 connected via usb. Can’t print a thing or get past the error message by turning off, rebooting or any other intelligent practice. Any thoughts before I start sobbing like a baby?

By: Robert

Robert — Mon, 25 May 2009 13:56:34 +0000

Exactly the same problem here, found this page through Google and I guess I will keep ignoring it as well, as the printer prints wihtout a problem…