Comments on: Fixing CS3: All apps crash when saving

By: Gavin

Gavin — Sat, 19 Dec 2009 16:26:40 +0000

“Dave Henderleiter got it working by renaming an older version of Version Cue:
In [/Library/Application Support/Adobe/Adobe Version Cue CS3/Client/3.1.0/]â€¦ I had a 3.1.0 version and a 3.0.0 version. I deleted the 3.1.0 version and renamed 3.0.0 to 3.1.0 and all the apps worked right away without even a restart.”

After endless frustration in trying to get Photoshop CS3 and Illustrator CS3 to work on my MacBook Pro with Snow Leopard I came across this solution. It seems to be working for me. Thanks so much.

By: Adam Hawkes

Adam Hawkes — Tue, 15 Dec 2009 18:04:26 +0000

Okay, so this blog doesn’t like when you put words inside the “” so some more of my text vanished.

The group permissions I saw when I looked at a GOOD install were listed as “system”.

Hopefully you didn’t completely ignore the rest of my post because two of the MOST IMPORTANT words had vanished because of how I chose to format them. :/

By: Adam Hawkes

Adam Hawkes — Tue, 15 Dec 2009 18:01:58 +0000

In the previous post, the middle sentence should read

When I got info on them the Group permission field listed as Unknown.

By: Adam Hawkes

Adam Hawkes — Tue, 15 Dec 2009 17:58:36 +0000

I had been experiencing similar issues with a client machine running Mac OS X 10.4 and Adobe CS3. When she attempted to “Save As”, pulling down the menu just below the name in the expanded save dialog, the app would vanish. This only happened when she had an AFP volume mounted, but would happen on a new or old file no matter where it was stored.

In conjunction with this error, the computer was also refusing to properly install Asset Services 3.1.0. It would run almost all the way through the 16MB installer but never finish.

I tried all of the fixes above without success.

However, I did notice something strange about some of the folders in
/Library/Application Support/Adobe

When I got info on them the Group permission field listed .

I compared it to a stable version and saw that the group should have been listed as . So I change the permissions to everything in /Library/Application Support/Adobe and it’s children folders to

Owner: System (R&W)
Group: Admin (R&W)
Others: Read Only

After making this change, the Asset Services 3.1.0 installed worked in 15 seconds, and the file save dialog worked properly.

By: jamie

jamie — Tue, 10 Nov 2009 02:36:20 +0000

i dont see any of my version cue stuff in my library/adobe files. im on a mac. im at a loss. still crashing, but just when i attempt to save a large file, small web files are fine.
PS 3, and In Design.
help :(

By: Dan Wilday

Dan Wilday — Fri, 18 Sep 2009 17:52:39 +0000

Thank you!
I was sure it was Snow Leopard that kill the adobe suite and was about 2 seconds from buying the upgrade before I consulted the error logs and then google which lead me here.

Dave Pijuan-Nomura solution worked like a champ. I may have cried some manly tears of joy.

Thanks again!
Dan

By: Laura Gaillard

Laura Gaillard — Tue, 16 Jun 2009 15:50:52 +0000

My Illustrator is crashing when I press ‘place’(I installed an update this am). I’ve tried to delete the VC 3.1.0 and renamed 3.0.0 to 3.1.0 and still no luck. Any ideas, I am pulling my hair out! Thank you.

By: Scott Dutton

Scott Dutton — Sun, 22 Mar 2009 00:13:32 +0000

After I applied the version cue client updater through the Adobe Updater today, my InDesign CS3 would crash on open, save, place and export. The dialogue would not even come up. Just a hard crash.

Deleted my 3.1.0 folder and did the standalone vc client installer and it fixed it completely.

Thanks for the useful info.