Apple is offering a $49 Pro Applications Universal Crossgrade, which is a remarkable deal, especially compared to Adobe’s “you will wait and pay for CS3” approach. Of course Apple does have an obligation to make everything work with Intel, but they could very easily have rolled this into the FCP 6 announcement at NAB (assumed, I have no prior knowledge, am not beta testing anything and don’t have a current NDA).
What Apple neglected to mention on that page is the archaic process users must go through to get that upgrade. This is the order form PDF, here are the actual steps:
- Try to remember how to write by hand, fill out a paper form, with pen.
- Calculate our own sales tax, (it really says “Please consult your local chamber of commerce for your applicable sales tax.”) Hope that’s correct.
- Photocopy the four key original disks and order form (The DVDs should be backed up. They’re dual-layer DVDs, making duplication a bit more trouble.) The DVDs will be replaced, these four are gone forever.
- Take the whole thing to UPS/Fedex (or schedule a pickup)
I don’t remember the last time a software upgrade was that much work.
The customer service people at Apple Software Exchange said the disks could be sent via UPS or Fedex to the following address:
5681 W. Cleveland Road
Back of Building 2
South Bend, IN 46628
Considering the value of these disks is $1,299 new, it would be somewhat silly to just drop them in a mailbox without any means of tracking.
Hopefully I filled out the form correctly. Despite the “back of building 2” address, talking with Apple’s software exhange office made me feel a lot more comfortable about sending in my disks. The only bad news was the ship date for the universal pro apps is still listed as “end of March.”