Joe Maller.com

iPhone

iPhone: Waiting to activateGetting iPhones turned out to be pretty easy. I got to the Soho Apple store at 4:30pm, the line was about a fifth of a mile, stretching almost all the way around the block, up Greene St, across Houston and back down Mercer St. But Apple was ready, they’d cleared almost the entire line in 45 minutes. Two friends walked into the 5th Avenue store after 8 and walked out with iPhones in less than 15 minutes. The AT&T stores were slower, I walked by the line outside the AT&T store on Broadway at Astor and there were still nearly a hundred people lined up on the sidewalk. Walking home was somewhat nerve-wracking. The special iPhone bag just screamed “mug me.”

What has turned out to be difficult is getting the phone activated. I’m pressing publish on this post nearly six hours after first attempting to activate. Michelle’s iPhone somehow activated right away, and it is truely amazing — totally exceeding my hype-inflated expectations. However, counting six other friends and co-workers who got iPhones tonight, Michelle is the only one who lucked out and got hers to work, all the rest of us are still waiting on activation. One for eight. That’s beyond lousy.

At this point I’m too tired to be angry. I’m really disappointed that AT&T wasn’t more on the ball with this. I’m upset that Apple locks out all functionality prior to activation. I’m not the slightest bit surprised that Verizon probably had something to do with borking this up.

AT&T’s phone support people are somehow remaining chipper and polite despite an inevitable deluge of iPhone support requests. The last person I spoke with finally admitted that the transfer system was overwhelmed and it was going to be a while. Overall they’ve been a pleasure to talk to, even if they haven’t been able to help at all.

The question arises: Would we have been happier had we been unable to buy iPhones, rather than having iPhones which we’re unable to use. I’m leaning towards the first.


  • http://www.jayliquori.com Jay Liquori

    Yeah Man, I’m pissed. It’s either Verizon being haters or AT&T showing us what we just bought into.

    I hope it’s the earlier.

  • Jenny S

    You left out something…the simple fact that it deactivates your old phone, when you start trying to activate your iphone, therefore, you have no phone until the iphone activates! Yes, I have been waiting for my email confirmation since 7pm last night. I agree; they have been pleasant, and frankly I just want to scream at someone even though I know it’s not the people who are answering the phones fault! After the first call I made at 8pm last night, they told me it would take 2-7hrs. Then, I called back 7 hrs later, hmmm then they said up to 24hrs…so I called again this morning…they are now saying 24-48 hrs. However, they gave me a $20 credit. WoW! $20 after waiting in the hot sun for hours, after spending close to $700, after all the BS…are you kidding me!?! I don’t care if they gave me $100. My phone is my life line & I’m not happy right now! I think I am going to write a nice LONG letter to Apple…telling them how stupid they are. Yeah yeah yeah we all know they waited until 6pm bc it was the beginning of the new quarter. But why do that knowing it was going to overload the system. Anyone could have seen that coming! Why not spread the time out over an all day period. They could have released it this a.m. That way you wouldn’t have 3 million people trying to activate all at once! But I guess they aren’t that smart! Oh & AT&T will get a letter too! A nice LONG one! I’m so aggravated right now! Idiots I swear!

  • http://www.joemaller.com Joe

    I guess there were several points of failure, my crappy RAZR is still receiving calls through Verizon. My wife’s phone, also a RAZR and also on Verizon transferred over without issue.

  • http://www.thinktank3.com harris

    Hi joe,

    still no luck with sharoz’s phone here–about 28 hours.

    I got so frustrted that I couldn’t even start the port on my number that I opened a second account with the intention of having someone merge them once everything gets sorted out.

    for the record shaorz is on sprint and I’m on t-mobile.

    It woudl probably be a better stratedgy for the other carriers to come up with better phones than slow the porting over of numbers as at the end of the day what was known as a smart phone is now obsolete.

    just holding the i-phone in my hand my Pearl feels like a torture device.