Day 3, the AT&T people on the phone can’t seem to do anything and they’re starting to show signs of fatigue. Be nice to them, it’s not their fault. The “iPhone Activation Line” is basically down, I called this morning (Sunday) and there was a 60 minute wait. I got a person right away at the other number, while not admitting it per se, she had obviously been answering calls from distraught iPhone customers one after another.

As I said prior, Apple’s brand will survive this largely unscathed, the iPhone is just really, really astonishing. AT&T better have some heavy-duty spin ready for Monday morning or their reputation is going to go further down the drain. As pointed out by Harris, who is also waiting for two iPhone accounts to activate, “AT&T has 302,000 employees, get 50 smart ones in a room and fix this.”

I wonder if Apple had a plan for dealing with this or otherwise anticipated it. Something like a breach of contract clause which would free them and the iPhone from the shackles of AT&T? Harris again, “there’s only one CEO in America with the balls to pull that off.” At this point I really hope so.

Thankfully we’re visiting friends at their lake house where internet and cell-phone access is limited. Otherwise I’d probably be at my desk, pressing reload constantly, pissed off and muttering. Sort of like macademic. (wink wink)

Anyway, here we are going into the third day without service, if this thing actually starts working before Monday morning, I’ll be very surprised. Just for amusement, here’s what the email I got two days ago:

Phone service is scheduled to be disconnected on your current phone at or after 8:56 PM EDT on June 30. Please check your email and be prepared to reconnect and activate your iPhone before that time. Please call 877-800-3701 if you’d like to make other arrangements.

Read more of my pathetic iPhone saga.