Ugh. Apparently my account was set up correctly — everywhere but here. I was just told that number has transferred and the account is set up correctly. Except that my iPhone has no idea it’s connected to anything.

Cathy in Jackson was the first person I’ve talked to who really seemed to get this thing on it’s way to working. I’m now fully escalated, forms have been filled out and I’ve been instructed to cycle power on the phone regularly for the next few hours. And she’s going to call me back later today.

I’m feeling like this might finally be straightened out today.

If I had any advice, I’d say to call the main AT&T number, 877-419-4500, and ask to be escalated to the iPhone fallout number. Yes, “fallout.” Have them verify that the SIM card is working correctly, and go from there.

At this point I’d try animal sacrifice if there was the slightest chance it would work.