I’ve been asked to move IOP’s web and email hosting off Hosting Matters after an excess of problems. One of the biggest issues is that we always have emails flying around with large attachments, these tend to fill up the smallish space HM provides. To be fair, HM has been very good about fixing stuff when it breaks, but there’s been a lot of stuff to fix. Also, they don’t offer phone support, don’t take American Express and their billing system is a pain to use.
I host my own sites and several others on LiquidWeb, which has been excellent for the past several years. I really have nothing to complain about, except maybe that they don’t have a more recent version of MySQL installed, apparently due to a CPanel dependency.
I would move IOP over to LiquidWeb too, but I don’t want to have all the sites I’m responsible for hosted by one company. With multiple locations, I have many more options should one host suffer a catastrophic failure.
Researching web hosting is miserable. Google’s results are heavily spammed, and while sites like WebHostingTalk are helpful, they tend to be full of casual users looking for a zillion TB/month for $2.95. I was considering DreamHost after some time on those boards, but there are a lot disgruntled former-customers out there and I was troubled by DH’s CPU time metering. I’m still thinking about them simply for a cheap off-site Subversion repository and Jabber server. However their whole referral thing is actually a huge turn off for me, I’d rather their customers were genuinely fans of the service. That program makes me question the credibility of anyone advocating for DH.
I was also close to signing up with MediaTemple, but their shared hosting plans don’t include rsync. Rsync is a critical tool for local mirroring and development and a deal-breaker.
My current shortlist is pair Networks, Swift Communications and TextDrive, wanting to lean towards TextDrive because their users seem really happy and I’ve been reading John Gruber for years, but he doesn’t host his site there (yet?).
Suggestions are welcomed, my requirements are basically:
- good email support
- SSH access
- lots of storage space (>1gb)
I ended up going with Swift Communications, based largely on two factors. First, they were very fast in answering my pre-sales questions. Second, they offered the best cost per gigabyte of my three finalists.
The domain is already switched over and everything seems good so far. Server response is fast and SSH/rsync worked right away. Their support continued to be excellent after opening my account. They had initially set up our account login based on my name, which wasn’t ideal since this is a company site, but this was changed within 5 minutes of me requesting it. The move seems to have gone exceptionally smoothly and I’m very happy so far.